Store manager in flagship Petrovka store Key Responsibilities: Store Sales Development -develop sales and manage sales performance by team members to reach the target; -develop client engagement and manage client retention by each team members; -prepare sales, product performance and CRM reports to management and team on weekly; monthly, quarterly and yearly basis; -analyze product performance, missed opportunities and buying on next seasons; -managing cost in line with store budget Management of Sales Force: -setting KPI's and business objectives to each team member both FOH and BOH, -create development plan to the team both for current and future role for improvement technical and soft skills. -monthly, quarterly catch up with team with reviewing main impact and areas for improvement -ensure service excellence of Client Journey and Client Engagement Areas are execute according to polices, standards, selling rituals. -execute key themes (strategy, new product launches, marketing strategy, retail excellence) thought briefings and training on weekly basis to the team. -liaise with country trainer and HR manager for reaching best customer experience and team development thought the coaching and mentoring sessions, creating self-development trainings. - Quarterly team three key areas calibration: metric, client journey and client engagement to ensure recruiting the high-qualified team - lead by example in clientelling and brand values to the team Career journey: Product Supervisor in Petrovka store from February 2016 Assistant store Manager in Petrovka store from May 2017 to January 2020 Store Manager of Pop Up store from April 2019 to January 2020 Store Manager in Petrovka store since January 2020

Store manager Planning and organization of the staff to achieve the goals. Human Resources: training, motivation, control of the work. Analysis of financial figures. Management of key performance indicators. Using the documentation and store controlling organizations. Inventory, merchandising. Creating a positive atmosphere for achieving high performance in sales and the smooth operation of the team!

Direct sales. Working with a client base. Driving customer retention. Responsible for cash area. Managing BOH and administrative duties.

Working with customers, direct sales. Doing primary cash documents, reception of goods, proper display of goods, creating an aesthetic and attractive interior cabin.

Family business: Purchasing collections, receiving deliveries. Merchandising. Recruitment. Working with a client base. Motivating staff for achieving store budget.

МЭО

Международные экономические отношения